Refund and Returns Policy

Returns & Refunds Policy

Last updated: 7 August 2026

At Sublime Designs, we want you to order with confidence. This policy explains how to request a return, exchange or refund. It works alongside your rights under applicable South African consumer law and does not limit those rights.

Before you order

Fabrics may be cut to the length you select and colour can vary between screens, batches and lighting conditions. If you are unsure about suitability, colour or quantity, please contact us before ordering.

Unwanted items

If you change your mind, contact us within 30 days of receiving the goods at info@sublimedesigns.co.za or 0610119154. We will review the request and, where a return is accepted, provide return instructions.

To be considered for a change-of-mind return, goods should be unused, uncut, unwashed, in resalable condition and returned with any original packaging. Cut-to-length fabric, made-to-order goods and special-order items may not be eligible for a change-of-mind return where permitted by law. This does not affect your rights if goods are defective, unsafe or not as described.

Incorrect, damaged or defective goods

Please notify us promptly and include your order number, a description of the problem and clear photographs where possible. Do not cut, alter, wash or use the goods further while we assess the issue, unless this is necessary for safety.

Where goods are confirmed to be incorrect, damaged, defective, unsafe or materially different from their description, we will work with you on an appropriate remedy in line with applicable law. This may include replacement, repair, collection, credit or refund, depending on the circumstances.

How to request a return

  1. Email info@sublimedesigns.co.za or call 0610119154 with your order number and reason for the return.
  2. Wait for our return instructions before sending goods back.
  3. Pack the items securely and include any requested proof of purchase.

Please do not return goods to a supplier or manufacturer directly.

Return delivery costs

For approved change-of-mind returns, return delivery costs are normally the customer’s responsibility. If we supplied the wrong item or the goods are confirmed to be faulty, we will discuss the return or collection arrangements with you before you send anything back.

Refunds

Once an approved return has been received and assessed, we will confirm the outcome by email. We will process any approved refund to the original payment method within 7 days of completing the assessment, after which the payment provider’s own processing time may apply. Original delivery charges are only refundable where required by law or where the return is due to our error.

Exchanges

Exchanges are subject to product availability and the condition of the returned goods. If an exact replacement is unavailable, we will discuss suitable alternatives or a refund where appropriate.

Contact and return address

Sublime Designs
194 Wyoming Avenue
Berario, Johannesburg
Telephone: 0610119154
Email: info@sublimedesigns.co.za

This policy is a practical guide and is not legal advice. If there is any conflict between this policy and applicable consumer law, the law will apply.